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APS offers a fully automated in-home integration solution that
provides a seamless installation, setup and concealed wiring for video and audio
systems. Installation services provided include Home Theater Systems, large format
TVs and LCD/Plasma displays. APS’s complete solution includes front and back-end
customer service, product fulfillment and ASP management to provide order processing,
installation scheduling, installer dispatch, inventory fulfillment, customer service
tracking, inventory control and client billing. Our in-home integration solution
is managed and enabled through our proprietary software, Helix by APS®. Helix web-based
technology enables collaborative workflow processes that are accessible to anyone,
anywhere, at anytime.
Network of Certified Installers
APS partners with nation-wide installers to provide a solid
network of ASP technicians. Our installers are highly trained and certified to perform
quality installations of consumer electronic products at the customer’s convenience.
To insure the quality and accuracy of the installation process, installers must
meet stringent qualifications and complete a series of training modules to obtain
certification status.
Service Process
The complete in-home integration solution is managed through
APS’s Contact Center, which directs every installation to meet the specific needs
and satisfaction of the customer. When a customer calls with an installation request,
our call center representative schedules the appointment and dispatches the order
to one of our certified installers. Meanwhile, the product is shipped to the customer’s
home to await installation. At the completion of the installation, the installer
contacts the call center to confirm completion of the job. The customer service
agent performs a quality assessment with the customer to ensure satisfaction with
all work. All interactions and status are recorded and tracked by Helix to provide
instant status look-up and CRM capabilities.
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